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Frequently Asked Questions

General Questions

VORONOV Solutions is a web development team that builds, customizes, and supports websites and online stores for businesses. We work with WordPress, WooCommerce, OpenCart, PHP, integrations, optimization, and server-related tasks.

We build new websites and online stores, develop existing projects, fix technical issues, implement integrations, optimize performance, and create custom functionality.

Yes. Before starting, we review the current implementation and determine whether development can be continued safely. If the technical foundation allows it, we can take the project on.

Our main areas are WordPress, WooCommerce, OpenCart, and PHP. We also work with APIs, CRM systems, payment gateways, delivery services, databases, and server infrastructure.

Yes. We work with both end-to-end projects and individual tasks: fixes, integrations, functionality changes, diagnostics, or server work.

Yes. For example, development can be combined with integrations, optimization, server migration, and ongoing technical support.

Describe your task using the form on the website. We’ll clarify the necessary details, determine the best engagement model, and agree on the next steps.

Website & E-commerce Development

It means a complete development cycle — from task analysis, structure, and design to programming, testing, and launch. When needed, we also connect third-party services and integrations.

Landing pages, corporate websites, informational projects, online stores, client portals, and web systems with custom functionality.

Yes. We adapt and test the interface for the main screen sizes — desktops, tablets, and smartphones.

We choose the platform based on functionality, budget, expected load, and the project’s future plans. Depending on the task, this may be WordPress, WooCommerce, OpenCart, or custom PHP development.

Our main platforms are WooCommerce and OpenCart. The choice depends on the catalog, business processes, integrations, and future growth plans.

Yes. We integrate payment gateways, delivery services, and other services available for the target market using ready-made modules or APIs.

Yes. We can automate the transfer of orders, customers, products, stock levels, statuses, and other data between the store and external systems.

Can you help populate the website with content? We can upload provided texts, images, products, and other materials, and help organize the content structure properly.

Yes. We can add new pages, functionality, and integrations, and continue developing the project as new business needs arise.

Website Customization & Integrations

We can fix errors, change the structure and interface, add pages, forms, filters, client portals, integrations, automation, and other functionality.

Yes. If the current system has a solid technical foundation, we can add the required functionality without rebuilding the entire website.

CRM systems, payment gateways, delivery services, analytics, marketing services, accounting systems, and other platforms that provide an API or another available data exchange mechanism.

Yes. If a ready-made solution is insufficient, we can build a custom integration using APIs and the required business logic.

Yes. We build and customize plugins, modules, and extensions for WordPress, WooCommerce, OpenCart, and PHP projects.

Yes, if its technical structure allows changes to be made safely. We review the existing implementation before starting.

When ready-made CMS platforms and modules cannot implement the required business processes without significant limitations. In that case, the system can be built specifically around the required logic.

Client portals, internal dashboards, booking and accounting systems, CRM-like solutions, automation tools, data-processing systems, and other web applications.

Performance, Security & Servers

The cause may be heavy resources, the database, caching, modules, third-party services, the server, or the website implementation itself. We first identify the specific cause and then optimize it.

Yes. We analyze technical loading and interaction metrics and remove the factors negatively affecting performance.

Yes. We analyze Core Web Vitals, including LCP, INP, and CLS, identify the causes of slow loading and interface instability, and optimize images, CSS and JavaScript, caching, fonts, the database, and the server environment. We then retest the results.

No. Our focus is technical development and website optimization. We can improve performance, structure, and technical factors, but we do not provide full-service SEO promotion.

We can run diagnostics, identify suspicious files and changes, remove malicious code, and help restore stable project operation.

No system can provide an absolute security guarantee. We can fix the issues we find and implement measures that reduce the risk of another incident.

Yes. We work with PHP, databases, SSL, DNS, caching, web servers, and other components of the server environment.

Yes. We migrate the files, database, and required configuration, then check the domain, SSL, and key functionality.

It depends on the specific infrastructure. We plan migrations to minimize any possible downtime.

Yes. We check available backups and data, identify the cause of the issue, and determine the best recovery approach.

Support & Updates

Yes. We can continue supporting the project, make improvements, perform updates and integrations, and resolve technical issues after launch.

Hourly work, hour packages, Development Retainer, and regular Website Care maintenance are available.

Regular updates, monitoring, backup checks, basic security monitoring, and a defined amount of technical work according to the selected plan.

How is Website Care different from Development Retainer?

Care focuses on maintenance and stability monitoring. Retainer reserves monthly time for active development and continued project growth.

Yes. If the technical foundation allows it, we can redesign the website and improve its structure, responsiveness, and technical implementation without a complete rebuild.

Yes. We can preserve texts, images, products, posts, and other materials if they are still relevant.

Yes. A large website can be modernized gradually, starting with key pages or a specific section.

How We Work

The process usually consists of six steps: task description, engagement model selection, estimate, payment agreement, implementation and testing, and delivery of the result.

For hourly work, hour packages, and Retainer, we record the actual technical time spent. After the minimum order, time is tracked in 15-minute increments.

Development, diagnostics, testing, deployment, server work, APIs, and technical consultations.

Routine administrative communication, invoicing, and confirmed warranty fixes to our work.

Estimate — a forecast of the required time for hourly work. Fixed Price — an agreed-upon cost for a clearly defined scope and outcome.

Yes. For an hourly task, a budget cap can be agreed. Once it is reached, work will not continue without additional approval.

We first assess the impact of the changes on timing and budget. New work is agreed before it is carried out.

Fixed Price work includes a review period for the agreed result. If a confirmed error in our implementation is found within the warranty terms, the fix is not billed separately.

New functionality, changes to third-party APIs, CMS platforms, plugins, the server environment, or modifications by other developers are estimated separately.

We can resume work later. If the code, website, server, or third-party services change during the pause, the previous estimate may need to be revised.

Missing access credentials, materials, approvals, requirement changes, or changes to the technical environment may pause the work or extend the delivery time.

Pricing & Payments

The standard hourly rate is €35. With hour packages and Development Retainer, the effective hourly rate is lower depending on the selected volume.

Hourly work, hour packages, Fixed Price, Development Retainer, Website Care, plus Priority and Emergency options for urgent tasks.

Describe your task — after a brief review, we’ll suggest the most suitable format based on the type and scope of work.

Yes. The package is paid in advance and used gradually during its defined validity period.

Standard hour packages have a fixed validity period. With Development Retainer, up to 20% of unused time can be carried over to the next period.

The agreed scope is completed for the fixed price. New requests outside that scope are estimated and agreed separately.

Paid licenses, hosting, APIs, subscriptions, and other third-party services are paid separately by the client unless otherwise agreed in advance.

Online payment by bank card, Apple Pay, Google Pay, bank transfer in UAH, and SEPA transfer in EUR.

The primary currency is EUR. An approximate UAH equivalent based on the official NBU exchange rate may also be displayed.

Yes. Priority Development is used for accelerated work when capacity is available, while Emergency is intended for critical situations that require an urgent response.

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