Privacy Policy

Version dated September 10, 2026.

This Policy explains what personal data VORONOV Solutions may process, the purposes for which it is used, who it may be shared with, and what rights the user has.

1. General Provisions

This Privacy Policy governs the processing of personal data of users of the VORONOV Solutions, as well as individuals who enquire about services, place orders, pay invoices, or use functions available on the website.

We process personal data in accordance with applicable Ukrainian law and, where applicable, the provisions of the EU General Data Protection Regulation (GDPR).

2. Data We May Collect

Depending on how you interact with the website, the following data may be processed:

• first and last name;
• email address and other contact details that you voluntarily provide;
• company name and website address;
• the content of messages, enquiries, and technical requests;
• information required to issue invoices and fulfil orders;
• data about purchased services, hour packages, subscriptions, and payments;
• technical data: IP address, browser, operating system, device type, and the date and time of the request;
• cookies and similar technical identifiers;
• other information that you provide to us voluntarily.

3. Data We Do Not Store

VORONOV Solutions does not receive or store full bank card details, CVV/CVC codes, or other payment data processed directly by the payment provider.

During an online payment, we may receive only the information required to confirm the payment, its status, amount, currency, and connection to the relevant order or invoice.

4. How Personal Data Is Used

We may use the data for:

• responding to enquiries and processing requests;
• estimating and performing ordered work;
• project-related communication;
• creating bills and invoices;
• processing and confirming payments;
• maintaining order and payment history;
• providing access to client account features, where such features are used;
• technical support;
• maintaining website security;
• preventing fraud and abuse;
• analyzing website operation and improving its functionality;
• fulfilling legal and accounting obligations;
• sending informational or marketing communications where an appropriate legal basis exists.

5. Legal Bases for Processing

Depending on the situation, data may be processed on the basis of:

• your consent;
• the need to enter into or perform a contract;
• the need to comply with legal obligations;
• the legitimate interests of VORONOV Solutions, including maintaining security and supporting and improving our services;
• other legal bases provided by applicable law.

6. Contact Forms

When you submit a form on the website, we receive the data entered in the relevant fields.

This data is used to process the enquiry, prepare a response, assess the task, and communicate further regarding a potential or current project.

We recommend not sending passwords, payment details, or other confidential information through standard forms unless this has been agreed separately.

7. Payments & Payment Services

Third-party payment providers may be used to process online payments.

When you proceed to payment, some necessary information may be shared with such a provider to process the transaction, verify the payment, prevent fraud, and comply with legal requirements.

The provider’s processing of payment data is governed by its own privacy policy and terms of use.

8. Invoices & Billing Data

For issuing invoices, recording payments, and fulfilling financial obligations, the following data may be stored:

• name or company name;
• contact email;
• details voluntarily provided for invoicing;
• list of services;
• amount and currency;
• payment date and status;
• technical identifier of the relevant invoice or order.

Such data may be retained for the period required for accounting, tax, and legal record-keeping.

9. Client Account

If a client account is used on the website, we may store data required for its operation: account details, email address, invoice history, orders, payments, and related services.

Passwords must be stored securely and are not used by us for any other purpose.

10. Cookies

The website may use cookies and similar technologies for:

• proper operation of website functionality;
• saving user preferences;
• security;
• visit analytics;
• evaluating website performance.

Some cookies can be disabled in your browser settings. This may affect the operation of certain website features.

11. Analytics & Technical Logs

To analyze website performance and identify technical issues, anonymized or technical data about visits, errors, server requests, and the use of specific functions may be processed.

Such data is used for diagnostics, security, performance optimization, and improving the user experience.

12. Sharing Data with Third Parties

We do not sell personal data.

Data may be shared with third-party providers only to the extent necessary for the operation of the relevant service, for example:

• hosting providers;
• payment systems;
• email service providers;
• analytics platforms;
• backup and security systems;
• CRM systems and other services used to work with clients;
• government authorities where disclosure is required by law.

13. International Data Transfers

Some third-party services may process information on servers located outside Ukraine or the European Economic Area.

In such cases, transfers are carried out in accordance with the mechanisms and safeguards provided by applicable law and the terms of the relevant provider.

14. Personal Data Security

We apply reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, loss, or destruction.

However, no method of transmitting or storing information on the Internet can guarantee absolute security.

15. Data Retention

Personal data is retained only for as long as necessary for the relevant processing purpose, performance of a contract, dispute resolution, accounting, or compliance with other legal obligations.

Once retention is no longer necessary, the data may be deleted or anonymized unless the law requires it to be retained for longer.

16. User Rights

Depending on applicable law, you may have the right to:

• receive information about the processing of your data;
• access your personal data;
• request correction of inaccurate data;
• request deletion of your data;
• restrict the processing of your data;
• object to certain types of processing;
• withdraw previously given consent;
• receive your data in a portable format, where such a right applies;
• lodge a complaint with the competent data protection authority.

The exercise of certain rights may be limited by legal requirements, for example an obligation to retain accounting records.

17. Withdrawal of Consent

If processing is based on your consent, you may withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before the consent was withdrawn.

18. Marketing Communications

If you have separately agreed to receive informational or marketing communications, you may opt out at any time.

Opting out of marketing communications does not affect service messages required to fulfil an order, process a payment, or maintain an active engagement.

19. Links to Third-Party Websites

The website may contain links to third-party resources.

VORONOV Solutions does not control the privacy practices of such websites. Before providing personal data to a third-party resource, we recommend reviewing its own privacy policy.

20. Changes to This Policy

We may update this Policy from time to time due to changes in website functionality, services, processes, or legal requirements.

The current version is published on this page together with the date of the latest update.

21. Contact

If you have questions about this Policy, the processing of personal data, or the exercise of your rights, contact VORONOV Solutions using the contact details provided on the website.

VORONOV Solutions
Email: [email protected]
Website: voronov.solutions

22. Related Documents

We also recommend reviewing:

Terms of Service
Payment and refunds
Warranty terms
How We Work